tools to the people

Tools should serve people. A hammer in and by itself isn’t really useful. Until somebody picks it up and requires the hammer to serve its purpose.

Sometimes, in large corporations, (digital) tools have become so complicated that people seem to serve the tools. Keeping everything updated while managing complex workflows. When using a tool increases the pain, as opposed to the gain it was supposed to bring about, either the tool isn’t the right one, or it’s used in the wrong way.

Tools and processes should serve people, not the other way around.