Years ago, when I was diagnosed with a benign tumor in the face, the professor was an absolute jerk about it. The way he relayed the diagnosis was terrible. Sadly, I’ve seen cats communicate better.
What that man lacks in social skills, he makes up for in medical and surgical skills — a brilliant professor, without a doubt.
If that’s the communication style this doctor applies with his patients, how does he communicate with his colleagues? What’s worse, this professor, in particular, is no exception.
We can’t all be communication gurus, but there is room for improvement in many cases.
Bad interpersonal communication styles in healthcare can literally have fatal consequences.
Mapping professional expectations and soft-skills in healthcare can be leveraged to provide learning & development trajectories and build better teams.
In the end, engaged healthcare teams save more lives.