Just fifteen years ago, the iPhone was first launched, faced with ridicule by other moguls, saying that people would never accept a phone without buttons. Today, entire business models and ecosystems are built around iPhones, or any smartphone for that matter.
We evolve quickly. People have started noticing their hands changing. Their pinky fingers now have “dents” to support their devices. Darwin’s finches took two million years. We only took fifteen.
HR is hard. Today’s people insights are obsolete tomorrow. Never stop learning and become skeptical of innovation.