How can we improve professional human behavior and interaction when we can’t decide on a term and clear definition of those skills?
Maybe we should forget about semantics and do it anyway? Improve on the above-mentioned skills and make the best of them. What’s in a name, after all… Then again, which other domains have made significant progress without an unambiguous definition? Without the ability to measure, there is no before and after.
We live in an interesting time where professional human behavior and interaction are still a bit of a black box.
Please join me on my journey this year, demystifying these principles.