An IT support engineer recently asked me if he could call me with good news. I answered; yes, of course.
Amid a rather complex migration issue — one that he’d been working on for quite a while — a new solution manifested itself.
The support engineer said; I can’t tell you how happy I am I found this solution. The intonation and vibe only added credibility to the authenticity with which he relayed the message.
That’s what employee engagement looks like.
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[…] a conceptual framework to map employee engagement in the banking industry, built on four pillars. Training and career development, co-worker relationship, perceived organizational support, and reward and recognition. The model is […]