true engagement

An IT support engineer recently asked me if he could call me with good news. I answered; yes, of course.

Amid a rather complex migration issue — one that he’d been working on for quite a while — a new solution manifested itself.

The support engineer said; I can’t tell you how happy I am I found this solution. The intonation and vibe only added credibility to the authenticity with which he relayed the message.

That’s what employee engagement looks like.

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