An IT support engineer recently asked me if he could call me with good news. I answered; yes, of course.
Amid a rather complex migration issue — one that he’d been working on for quite a while — a new solution manifested itself.
The support engineer said; I can’t tell you how happy I am I found this solution. The intonation and vibe only added credibility to the authenticity with which he relayed the message.
That’s what employee engagement looks like.