Intelligence is (more and more) the ability, and speed, with which you can connect the proverbial dots. However, for one to connect them, one must find the dots first. The more wisdom you acquire, the more patterns you’re able to distinguish and subsequently apply while solving a problem or otherwise confronted with an intellectual challenge.
That’s where a system comes in, a place to gather information. A directory that’s searchable, shared, and up-to-date. The more people collectively share this system within your company, the greater the benefit. However, without proper conventions and discipline, the system quickly loses its value.
With vast amounts of ever-growing knowledge in this world, learning everything by heart is not an option. Knowing exactly where and how to look, now that’s a valid option.
Reward people for documenting processes in your company.